Provide round-the-clock customer support with AI Chatbot integrated ChatGPT
Services Used:
About The Project
NFTify is a leading no-code NFT marketplace with more than 20,000 users from all over the world. It is a powerful platform that enables anyone to build and launch their customized NFT marketplaces at a minimal cost.
The Challenges
Users often encountered difficulties in searching for answers on the NFTify website due to various topics and FAQs, leading to time-consuming and distracting experiences.
Additionally, human staff were unable to provide 24/7 support, resulting in delayed responses to customer queries. To overcome these challenges, NFTify sought a smart chatbot solution capable of delivering real-time support.
The Solutions
Ekotek developed the AI chatbot by leveraging the power of OpenAI and utilizing NFTify’s existing data, including user guides, legal documents and FAQs. The chatbot was designed to crawl data from NFTify’s sitemaps and learn from internal documents uploaded by the admin, enabling it to provide accurate and relevant responses to customer inquiries.
We also refined the chatbot’s natural language processing capabilities, fine-tuning it to understand user intent and provide precise answers. After rigorous testing, the AI chatbot was seamlessly integrated into NFTify’s website.
Technology Stack
The Results
The AI chatbot implementation introduced some key features
- Admin site for chat history: Empower NFTify to identify frequently asked questions and update their documentation regularly, ensuring accurate and up-to-date support materials.
- Multilingual support: While the default language was set to English, the chatbot intelligently detected and responded to user queries in their preferred language other than English. This improved global communication and created a seamless user experience for customers worldwide.
- Contextual understanding: By leveraging the power of ChatGPT’s large language model, NFTify AI chatbot can comprehend the context behind user queries, enabling it to deliver more accurate and human-like responses
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