What Personal Data We Collect

Ekoios Technology collects data to provide you with direct feedback in respect of our services. You provide some of this data directly, such as when you fill in the Contact us form, Contact form to contact us for support or comment on our articles. We get some data using technologies like cookies and receiving error reports or usage data from software running on your device.

We also obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data. These third-party sources may vary over time, but currently include:

Service providers help us determine a location based on your IP address in order to customize certain products to your location.
Partners with which we offer co-branded services or engage in joint marketing activities.
Publicly-available sources such as open government databases or other data in the public domain.

You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to deliver a service or a feature or give feedback, you may not be able to use this service or feature or receive feedback.

The data we collect can include the following:

Name and contact data. We collect your first and last name, work email address, phone number, company name, and other similar contact data.
Demographic data. We collect data about you such as your country and preferred language.
Website data. We collect data about how you interact within Ekoios Technology website. For example, we collect:

Details of visitor behavior patterns, i.e. data about the website sections you visit and how much time you spend there.
Configuration data. We collect data about the network you use to connect to our website. It includes your IP address.
Error reports and performance data. We collect data about problems you experience with our services. This data helps us to diagnose problems and to provide solutions. Depending on your browsing environment and settings, error reports can include such data as the type or the severity of the problem, details of the software or the hardware related to the error, the contents of the files you were using when the error occurred, as well as the data about other software on your device.
Troubleshooting and Help Data. In case Ekoios Technology is engaged in troubleshooting and help, we collect data about you and your hardware, software, and other details related to the incident. Such data includes the contact data, the content of your chats and other communications with Ekoios Technology, the data about the condition of the machine and the application when the fault occurred and during diagnostics, and the system and registry data about software installations and hardware configurations.

Please, be aware you may communicate personal data we do NOT require, including your payment data, in the description section of a CONTACT-US form. We will not use this information in any way, besides storing it on our backup server. Please, do not share with us any personal data not requested from you directly.

Our website is not intended for children and for private individuals and we do not knowingly collect data relating to them. Parents can revoke the consent choices previously made, and review, edit or request the deletion of their children's personal data.

We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.